Workspace Settings

Manage your corporate identity, regional preferences, and developer integrations.

Branding Timezone & Hours Notifications Security Integrations API Keys Webhooks Billing Data deletion

Telegram alerts

Get a Telegram message when a conversation needs a person: the bot handed it over, a scenario asked for an agent, or a new customer wrote.

In Telegram open @BotFather, send /newbot and copy the token it gives you.
Write any message to your new bot — or add it to your team group.
Paste the token below and press “Find chats”, then pick the chat.

Bot token

Chat

When the bot hands a conversation over or a scenario asks for an agent When a new customer writes for the first time When a customer waits for an answer longer than the target (Settings → Timezone & Hours) Weekly report on Monday at 9:00: new conversations, response time, deals, ratings

Workspace Settings

Telegram alerts

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