Select a conversation
Choose a contact from the list to start.
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blockBlocked: messages are kept but wake nothing.
WhatsApp Business
Chat settings
Personalise your inbox — wallpaper, shortcuts, themes.
Light backgrounds
Dark backgrounds
Wallpaper opacity
100%Source: —
Bots & automations
Run automation flows on this conversation, or let the AI assistant answer.
Pick the rules to apply. Each one runs as if the contact had just messaged you — the rule's trigger is bypassed, but its action (text, buttons, blueprint, …) still fires.
Scheduled messages
Pending for this chat
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Schedule a new message
Background scheduler runs every 60 seconds.
Call History
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Quick Replies
Saved phrases. Type /shortcut in composer to insert.
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System starters
click to use as starting point
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Add new
Variables are filled in when you insert the reply:
{{first_name}} {{name}} {{phone}} {{agent_name}} {{date}} {{time}}
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Chat groups
Folders and labels for organising conversations
New group
Icon: a Material Symbols name or any emoji, for example: label, star, warning.
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Message templates
Approved templates open the 24-hour messaging window.
Interactive message
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System starters
click to use as starting point
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Up to 25 characters
Must start with https://
Filled in when you choose a product. By hand: the Content ID field in Commerce Manager.
Carousel
Buttons under a message
Product cards
Send a contact card
Send a location
Saved locations
bookmark_add Save these coordinates as a template expand_more
After saving, this location appears as a chip at the top of this dialog, and one click drops it into the form.