Connected to Meta
WhatsApp Business API credentials are saved to your workspace and applied to all CRM operations.
WhatsApp Management
Monitor account health, manage phone numbers, and view API activity.
Chats from the WhatsApp Business App
Quality Rating
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30-day quality history
Messaging Tier
—
Verification: —
Connected accounts
All Meta channels linked through OAuth — Pages (Messenger), Instagram, WhatsApp Business
Phone Number Inventory
All numbers attached to your WhatsApp Business Account
| Display number | Verified name | Quality | Tier | Verification | Phone Number ID | Actions | |
|---|---|---|---|---|---|---|---|
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monitoring
Analytics
Message volume, delivery, response time, country breakdown, automation effectiveness
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Analytics
Message volume, delivery, response time, country breakdown, automation effectiveness
Inbound · 24h
—
7d: —
Outbound · 24h
—
7d: —
Read rate · 7d
—
— of —
First response · 7d
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first reply after inbound
Active contacts
—
+ — new · — total
Failed · 7d
—
delivery errors
Message volume — last 30 days
Inbound heatmap — 14 days
Outbound delivery funnel — 7d
Top contacts
Top countries
Automation — 30-day fires
Message types — 7 days
By channel — 30 days
business
Business Profile
What customers see on your WhatsApp business page
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Business Profile
What customers see on your WhatsApp business page
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Could not load profile
Check that your Access Token and Phone Number ID are configured above.
Product catalog
Products from your connected commerce catalog
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No product catalog connected.
Connect a catalog in Meta Commerce Manager to show products here.
description
Message Templates
Templates approved by Meta for outbound business-initiated messages
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Message Templates
Templates approved by Meta for outbound business-initiated messages
Loading templates…
Could not load templates
Ensure Access Token and Business Account ID are configured.
No templates found.
Template
dynamic_form
WhatsApp Flows
Structured forms (lead-gen, surveys, bookings) — sent to contacts and view collected responses
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WhatsApp Flows
Structured forms (lead-gen, surveys, bookings) — sent to contacts and view collected responses
Recent Responses
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campaign
Bulk Campaigns
Send approved templates to many contacts; auto-skips opt-outs & respects messaging tier
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Bulk Campaigns
Send approved templates to many contacts; auto-skips opt-outs & respects messaging tier
This channel has no templates: the text goes as an ordinary message, and Meta only allows that within 24 hours of the customer’s last message. Anyone outside it is skipped with that reason.
Half of the recipients, chosen at random, get variant B. Compare replies in the campaign results.
Leave the time empty to send now. A repeating campaign re-reads its segment before each run, so new customers are included and gone ones are not.
Recent campaigns
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auto_awesome
AI Features
Conversation summary, sentiment, smart-tagging & suggested replies — opt-in via LLM provider key
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AI Features
Conversation summary, sentiment, smart-tagging & suggested replies — opt-in via LLM provider key
Provider configuration
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What's enabled when configured
- summarizeConversation summary — 2-3 sentence summary of recent chat history
- moodSentiment — positive / neutral / negative / angry classification
- labelSmart tags — up to 5 short auto-tags per conversation
- tips_and_updatesSuggested reply — drafts the next agent reply (one paragraph)
Each AI tool runs only when you click it in the inbox info-pane (no auto-trigger). Each call ≈ 500 tokens.
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