Workspace Settings
Manage your corporate identity, regional preferences, and developer integrations.
Branding
Timezone & Hours
Notifications
Security
Integrations
API Keys
Webhooks
Billing
Data deletion
Timezone & Hours
When the team works. Outside these hours a customer who writes gets one away message; routing rules and the weekly report use this time zone.
Nothing is set yet, so we count you as always open
That is why an automated answer can reach a customer in the middle of the night. Take the usual working week, then change what differs:
Sent only when no scenario and no AI answer handled the message.
Scenarios, AI answers, surveys and reminders to customers wait and go out in the morning — one switch for the whole workspace, so a new scenario cannot forget it. You can still answer by hand at any hour, and the out-of-hours reply above is never held back.
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leave both empty: silent whenever you are closed