Contacts
Everyone who wrote to you, on every channel. Import a list from a spreadsheet to send them a campaign.
Import contacts from CSV
Columns: phone (required), name, email, tags (comma-separated), subscribed (yes/no). Any other column becomes a contact field you can use in messages, for example city. Save the spreadsheet as CSV (comma or semicolon). Download a sample
Possible duplicates
The same phone, email or full name on different channels. Linked chats share tags, fields and the deal, and show each other in the chat.