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Surveys

Ask customers how likely they are to recommend you (0–10) and why. Answers arrive in the chat and are counted here as NPS: promoters minus detractors.

New survey

Send now
to a group of customers After delivery
to every customer, automatically

Days after the order is delivered Each order is asked about once; one customer at most once a month. Mark orders as delivered on the Orders page. Name Question After the score, ask Leave empty to skip the comment step. Thank-you message Topic Anyone who turned this topic off in their own preferences is skipped — as are those who asked for fewer messages.

Who gets it

WhatsApp customers who wrote more than 24 hours ago

WhatsApp lets you start a conversation only with an approved template. Pick one whose text asks the same question; without it these customers are skipped. Instagram and Messenger customers outside 24 hours are always skipped.

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