bolt Built on Meta Business APIs · AI on OpenAI or Claude

One workspace for all your Meta conversations.

Merkoria unifies WhatsApp, Instagram, and Messenger into a single AI-powered inbox. Automate responses, manage teams, and scale customer engagement — without the complexity.

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Merkoria — Dashboard

All systems operational

Messages Today

2,847

↑ 12% vs yesterday

AI Handled

84%

2,391 automated

Avg Response

1.2s

↑ 98% faster

CSAT Score

4.9

out of 5.0

Maria A. 2m ago

¿Puedo devolver el pedido #1234 sin recibo?

AI replied

James K. 5m ago

Interested in the enterprise plan, can we schedule a call?

Human

Laura P. 11m ago

Tracking info for my order please

AI replied

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Response Rate

99.7%

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AI Active

5 Agents

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Uptime

99.99%

All Channels. One Inbox.

Every Meta channel, unified.

Connect your WhatsApp Business, Instagram DMs, and Messenger in minutes. All conversations in one place, all team members on the same page.

WhatsApp Business

Full WhatsApp Business API integration. Send templates, handle conversations, and automate with AI at scale.

Templates Broadcast AI Replies

Instagram DMs

Manage Instagram Direct Messages alongside all other channels. Reply to story mentions, DMs, and comments in one thread.

Story Replies DM Inbox Auto-engage

Messenger

Messenger conversations in the same inbox. Scenarios and the AI assistant answer first, and a person takes over when needed.

Smart Routing Bots Handoffs

Built for teams that scale

Everything you need, nothing you don't.

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AI assistant

Upload your FAQ, price lists and rules — the AI assistant answers customers from them in your tone and hands the conversation to a person when it is not sure.

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Automations

Set up trigger-based workflows: welcome sequences, order updates, appointment reminders, and re-engagement campaigns.

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Message Templates

Create, submit, and manage WhatsApp message templates. AI-generated suggestions help you get approvals faster.

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Unified Inbox

All channels, all conversations, one inbox. Filter, assign, and resolve tickets from WhatsApp, Instagram, and Messenger.

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Team Management

Invite your team, set roles and permissions, watch performance, and route conversations by channel, country and keywords — in turn to whoever is online and on shift.

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Analytics Dashboard

Message volume, replies sent by bots and AI, response times, team performance and CSAT scores.

Frequently asked questions

What channels does Merkoria support? expand_more

WhatsApp Business, Instagram Direct, Facebook Messenger and a chat for your website — all in one inbox.

Do I need a Meta Business account? expand_more

For WhatsApp, Instagram and Messenger — yes: each channel connects by signing in with Meta in the setup wizard. The website chat needs nothing and works right after registration.

How does the AI automation work? expand_more

You upload documents — FAQ, price lists, delivery terms — and describe the tone. When no scenario fires, the AI assistant answers from those documents and passes the conversation to a person when it cannot answer for sure. It runs on your own OpenAI or Anthropic key.

Can I try Merkoria before paying? expand_more

Yes. Every new workspace starts on the free trial plan — no card and no end date — with limits: 2 team members, 2 connected channels and 2 GB for files. Messages are not limited.

Is my data secure? expand_more

Traffic is encrypted (HTTPS), each workspace is isolated from the others, and you can export or delete your data at any time. We do not sell or share conversations; for AI replies, text goes only to the AI provider whose key you added.