Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Merkoria messaging and customer-engagement platform (the "Service") operated by SAV Group, LLC ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Merkoria helps businesses manage conversations and content across messaging channels — including WhatsApp Business, Instagram, and Facebook — from a single workspace. Features may include a unified inbox, comment moderation, automated replies, analytics, and team collaboration. We may add, change, or remove features over time.

2. Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract to use the Service.
• You are responsible for the accuracy of the information you provide and for all activity that occurs under your account.
• You are responsible for maintaining the confidentiality of your credentials and for the actions of team members you invite to your workspace.

3. Connected Accounts and Third-Party Platforms

The Service integrates with third-party platforms, including Meta products (WhatsApp Business, Instagram, and Facebook). When you connect an account, you authorize us to access and process data on your behalf as needed to provide the Service. Your use of those platforms remains subject to their respective terms and policies, including the Meta Platform Terms. You are responsible for ensuring you have the rights and permissions necessary to connect and manage those accounts.

4. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or content that violates the policies of any connected platform.
• Infringe the rights of others, including intellectual-property or privacy rights.
• Distribute malware, attempt to gain unauthorized access, or disrupt the Service.
• Violate any applicable law, regulation, or third-party agreement.

We may suspend or terminate access for conduct that breaches these Terms or harms the Service or others.

5. Your Content

You retain ownership of the content and data you submit or process through the Service ("Your Content"). You grant us a limited license to host, process, and transmit Your Content solely to provide and improve the Service. You are responsible for Your Content and for obtaining any consents required to process it.

6. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

7. Subscriptions and Fees

Certain features may be offered on a paid subscription basis. Applicable fees, billing cycles, and plan details are presented at the point of purchase. Unless stated otherwise, fees are non-refundable except where required by law.

8. Intellectual Property

The Service, including its software, design, and trademarks, is owned by SAV Group, LLC and its licensors and is protected by applicable laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as permitted here.

9. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

10. Limitation of Liability

To the maximum extent permitted by law, SAV Group, LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Service.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the Service. Upon termination, your right to use the Service ceases, and we may delete your data in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Contact Us

If you have questions about these Terms, contact us at support@savdev.online.